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2019 Annual Conference Pre-Conference Workshop
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TONE 2019 Annual Conference Pre-Conference Session

Thursday, February 28, 2019



Developing Effective Communication Skills for a Healthier Workforce

>Dr. Renee Thompson photo
Dr. Renee Thompson, DNP, RN, CMSRN, CSP - President and CEO • The Healthy Workforce Institute

With more than 27 years as a clinical nurse, educator, and executive, Dr. Renee Thompson is a leading authority on workplace bullying and creating healthy work environments. Known internationally for her work to eradicate bullying and incivility, Renee is a sought-after keynote speaker, consultant, and professional development resource to healthcare organizations worldwide.

Renee is the CEO of RTConnections and the Founder of The Healthy Workforce Institute. She is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, has received the Excellence in Nursing Award as an entrepreneur, and was the first ever recipient of the Outstanding Nursing Alumni award from her alma mater. She holds a Masters degree in Nursing Education and a Doctorate of Nursing Practice, both from the University of Pittsburgh.

Abstract

A study by Johns Hopkins reported that medical error is the 3rd leading cause of death in the United States. Ineffective communication was cited in most. Yet, we don’t often teach healthcare leaders and their employees the skills they need to optimize the way they communicate in a way that ensures the highest quality care AND protects patients. When healthcare employees fail to communicate effectively, they make mistakes. Therefore, communication skills may be as important, if not more important, than clinical skills.

This workshop is designed to teach healthcare leaders and their employees the essential evidence based communication skills needed to effectively provide high quality, safe, and effective care to the patients they serve.

Learning Objectives
  • Develop assertive communication skills among the healthcare team.
  • Incorporate body language techniques to strength team relationships.
  • Create standards and systems that foster collegial relationships among the team.
 CNEs Available!

Earn 2.91 contact hours for attending this pre-conference session.